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Key support metrics

First response time
Resolution time
Satisfaction score

Customer support channels

Avg ticket distribution per channel
% Brands using channels
Support performance by channel
7.9
hrs
First Response Time
16.6
hrs
Resolution Time
/5
Satisfaction Score
0.8
hrs
First Response Time
12.2
hrs
Resolution Time
4.5
/5
Satisfaction Score
16.1
hrs
First Response Time
34.7
hrs
Resolution Time
/5
Satisfaction Score