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Key support metrics

First response time
Resolution time
Satisfaction score

Customer support channels

Avg ticket distribution per channel
% Brands using channels
Support performance by channel
2.4
hrs
First Response Time
8.2
hrs
Resolution Time
5.0
/5
Satisfaction Score
1.4
hrs
First Response Time
8.0
hrs
Resolution Time
4.5
/5
Satisfaction Score
2.8
hrs
First Response Time
11.4
hrs
Resolution Time
/5
Satisfaction Score