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Key support metrics

First response time
Resolution time
Satisfaction score

Customer support channels

Avg ticket distribution per channel
% Brands using channels
Support performance by channel
2.8
hrs
First Response Time
22.5
hrs
Resolution Time
4.5
/5
Satisfaction Score
1.7
hrs
First Response Time
12.7
hrs
Resolution Time
4.4
/5
Satisfaction Score
2.5
hrs
First Response Time
16.1
hrs
Resolution Time
4.2
/5
Satisfaction Score