Aircall is a cloud-based call center software made for support teams. With Aircall, support agents can track everything, with zero hardware to manage.

A collection of new integrations released this October.

The right apps for your growing ecommerce store can turn your brand from good to great. Here are 9 top recommendations for small brands.

A collection of new integrations released this month.

Our roundup of highly rated BigCommerce apps will help you build a streamlined, powerful online store. Plus, learn what other merchants have to say about each app.

These top ecommerce shipping solutions will help you optimize your customer experience and make order fulfillment less of an expensive hassle.

There are so many Shopify apps to choose from as you look for ways to improve your store’s operations. Let us help you make your selection (whether you’re on Shopify or Shopify Plus).

Check out the best Magento extensions available on the Adobe Commerce platform to help you build a robust ecommerce tech stack.

Shopify is a powerful ecommerce platform — but it’s even stronger with the right revenue-generating integrations. Here are 16 of the best apps to boost sales.

We reviewed 13 Shopify live chat apps to help you offer faster support. Get the pros and cons, plus a quick look at features like AI and agent handoffs.

Celery just released their API on Github, currently in beta. Here are some of the cool stuff you can do with it in Gorgias.

Understand how payment processors work, what to look for in security and features, and which option fits your business.

Read on to learn everything you need to know about building the ideal ecommerce tech stack for your online store.

Loyalty programs are widely used amongst e-commerce merchants to grow and maintain market share.

Want to gain a competitive edge? It’s all about the positive customer experience. This is crucial if you’re looking to stand out in today’s cluttered online shopping landscape.

While scaling your ecommerce business, there’s going to be a time where you and your team members are feeling overwhelmed by support tickets - especially during Black Friday, Cyber Monday and the Holidays.

When it comes to quality assurance with customer support, it can be time consuming, but it’s also absolutely essential to your ecommerce business.

Compare the best live chat apps for customer support based on pricing, AI features, and ecommerce platform integrations.

Live chat works. But only if you choose the right setup. We ranked the best ecommerce chat tools and what really matters.

The right returns management tool can streamline your returns process & boost customer satisfaction. Check out our picks for the best returns management tools to try this year.

With the growth of the Shopify ecosystem, picking out the right partner can become a hard task. Fortunately, Shopify Plus Partner program is here for you.

Explore our list of powerful Shopify apps that allow you to leverage your social media channels and better support your ecommerce business.

Simplr, a human-first, machine-enabled customer experience solution, turn contact centers into revenue drivers via 24/7 always-on customer engagement across all digital channels.

Set up Shopify order tracking to keep customers informed, cut returns, and build loyalty with AfterShip, ShipBob, ShipStation, and more.

A list backed by our customer data of the most common integrations to provide exceptional support, along with use cases.

With Gorgias and Yotpo, you can now quickly customize customer conversations based on their previous product reviews, making it easy to reward super fans or win back customers after a negative review.

Zendesk is a powerful helpdesk tool — but does it have the features your company needs? Find out here with our breakdown of features, pricing, and more.

Handle high-volume TikTok Shop sales easily with AfterShip Feed and Gorgias to streamline inventory, customer support, and order management.

Learn how to turn one-time shoppers into loyal advocates with a seamless post-purchase experience.

See how Gorgias’s Shopify integration makes customer support easier—fewer tabs, faster replies, happier customers, and more revenue.

Chargeflow's report reveals 80% of chargebacks stem from poor communication, not fraud.

Buried in tickets? It might be time to switch helpdesks. Spot the 5 signs, see how top brands handled it, and learn what to prioritize in a new tool.

Think all-in-one tools are too rigid? Learn how Gorgias helps ecommerce brands consolidate without compromising on flexibility or performance.

A breakdown of the 10 best AI helpdesk tools in 2025, plus standalone AI platforms you can plug into your current support stack.

The 10 best AI tools for support teams, with pricing, pros, and real results from brands already using them.