Absolute Collagen increased their CSAT to 4.9 by always putting customers at the heart of their business

Challenge: Before Gorgias, the Absolute Collagen team didn't have a holistic view of customer inquiries, making it difficult for the team to respond quickly and provide customers with the best experiences.

Solution: Since using Gorgias, the team increased their CSAT (customer satisfaction score) to 4.9 and reduced response time on average across all channels to less than 5 minutes.