ALOHAS gets 83% automation and double the revenue with quick response flow

Challenge: An innovative shopping model is ALOHAS' brand's differentiator, but it also prompts many pre-sales questions from customers. The team of struggled to keep up with important pre-sales inquiries that indicate a higher likelihood for purchasing behavior.

Solution: ALOHAS used Gorgias Automation Add-on to set up self-service resources, automation, and efficient ticket handling for customer education. Achieving 83% automation rate in chat meant faster response time and double the revenue for ALOHAS.