How Angelus Direct achieved 4.7/5 CSAT by streamlining customer conversations with Gorgias

Challenge: Superb customer service is the foundation of Angelus Direct's recurring business model. But constantly switching between platforms to manage customer conversations led to slower response and missed sales. The team spent lots of time answering simple questions, leaving less time for the deeper conversations that build customer satisfaction and loyalty.

Solution: Gorgias centralizes all customer conversations in one place, and uses smart automation so Angelus Direct can easily prioritize messages and respond faster. Customers love the swift answers and personalized approach, and staff can work more efficiently to deliver top quality service and drive sales.