How Arcade Belts Cut Support Ticket Volume in Half with AI Agent

Challenge: With a focus on efficiency, Arcade Belts needed a solution to automate repetitive tasks, reduce ticket volume, and maintain high customer satisfaction—especially during peak shopping seasons like Black Friday & Cyber Monday (BFCM).

Solution: After switching from Zendesk to Gorgias, Arcade Belts quickly reached a 30% email automation rate, which climbed even higher with the introduction of AI Agent, which handles routine tasks like warranty claims, order cancellations, and shipping address changes.