How Audien Hearing Increased Efficiency for 75 Agents and Reduced Product Returns by 5%

Challenge: Audien Hearing faced overwhelming ticket volumes with over 50,000 monthly support interactions across phone and email. Their team of 75 agents struggled to keep up, leading to disorganization, slower response times, and increased product returns due to inquiries that could have been avoided with proactive support.

Solution: By switching to Gorgias, Audien Hearing restructured their support operations with advanced automation, AI-driven self-service options, and custom integrations. AI Agent handled repetitive inquiries, freeing agents to focus on complex issues, reducing the return rate by 5%, and significantly improving customer satisfaction.