How Obvi Generated More Than $22,000 in 2 Months by Adding Phone Support

Challenge: Before teaming up with Aventus and Gorgias, Obvi faced some big challenges like subscription drop-offs and missed upsell opportunities, mainly because they didn’t offer phone support to their customers. Since they hadn’t explored voice as a support channel, they didn’t realize just how much revenue they were missing out on. Plus, they didn’t have a proactive plan in place for saving subscriptions—something we quickly set up for them.

Solution: As a result of the collaboration with Aventus and Gorgias, Obvi generated a combined total of $22,322 in less than 8 weeks in subscription orders and upsells. And, all this was accomplished with only one customer service specialist.