How Baby Gold Went from 0% to 20% Email Automation Rate in Two Weeks with AI Agent

Challenge: With products that are made to order, the team at Baby Gold was looking for a solution that would provide faster response and resolution times, all while freeing up their in-house team to spend more time on the tickets that require higher levels of support and personalization.

Solution: Enter AI Agent. Within their first few weeks of implementation with a Gorgias Support Manager, Baby Gold saw their automation rate quadruple — ultimately reaching a consistent 20% automation rate.