Customer stories
Bakehouse

How Angelic Bakehouse Used Gorgias & Mutesix to Increase One Touch Tickets, C-SAT and Sales

About

Industry
Food and Beverages
Previous helpdesk
Company size
Product in use
No items found.
Main integrations
25%
of one-touch tickets
10x
growth of D2C sales channel
4.95/5
C-SAT score

CHALLENGE: Angelic Bakehouse needed to overhaul their martech stack and customer support strategy to keep up with their exponential DTC sales growth.
SOLUTION: Partner with Mutesix to establish a roadmap and use Gorgias' automations and integrations to drive exceptional customer service.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step