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Customer stories
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Beardbrand

How Beardbrand's Support Team of One Closes One-Touch Tickets Faster by Switching to Gorgias

About

Industry
Consumer Goods
Previous helpdesk
Zendesk
Company size
Product in use
Rules
,
Main integrations
34%
1-single reply ticket
15
Total Staff
Zendesk
Previous Help desk

CHALLENGE: Offer support directly to customers that meets the expectations Amazon has set.

SOLUTION: Manage interactions across all channels, and give customers exceptional 1:1 care through Gorgias

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step