Customer stories
Birddogs

How Birddogs Keeps Their Brand Voice Consistent Across Dispersed Teams by Using Macros in 46% in Responses

About

Industry
Apparel and Fashion
Previous helpdesk
Zendesk
Company size
Product in use
Macros
,
Main integrations
16
Employees
41%
One Touch Tickets
Zendesk
Previous Help desk

CHALLENGE: Needed to connect many platforms and data sources with seamless integration to maintain authentic brand.
SOLUTION: Gorgias connects their email, Facebook, Instagram, Text, and Livechat into one smooth dashboard.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step