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Customer stories
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BOKKSU

How Bokksu decreases their response time by 50% and drives sales using Gorgias Chat

About

Industry
Food and Beverages
Previous helpdesk
Zendesk
Company size
Product in use
No items found.
Main integrations
50%
Decrease in First Response Time
10X
YoY Growth
Zendesk
Previous Help Desk

CHALLENGE: Build a 100% integrated customer support solution.

SOLUTION: Using Gorgias's native and HTTP integrations.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step