By prioritizing CX, BrüMate drove more than $9 million in revenue from their support team
$9 million
Revenue from support
1,5 mins
first response time
Zendesk
Previous helpdesk
Challenge: BrüMate's previous ticket management system didn't offer the features they wanted to support their growth. So, the team decided to find a better alternative.
Solution: Switching to Gorgias helped the BrüMate team reduce their first response time to 1 mins 30 secs and drive over $9 million in revenue from their support team.