Customer stories
Campus Protein

Campus Protein Increases Sales by Switching to Gorgias and Implementing 70+ Macros

About

Industry
Health, Wellness and Fitness
Previous helpdesk
Zendesk
Company size
Product in use
Customer Sidebar
,
Macros
,
Main integrations
4/5
Support performance
4,64
Satisfaction score
Zendesk
Previous helpdesk

Challenges: Campus Protein's previous helpdesk showed a lot of limitation and prevented them from building a personalized experience for their target customers. The team was faced with inefficiencies in solving support tickets.

Solutions: Since switching to Gorgias, Campus Protein has seen significant efficiency and customer satisfaction increases. The team also has more time to focus on what they're great at.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step