How Cocorico Maintained Headcount Costs By Automating 48% of Tickets with AI Agent

‍Challenge: After migrating from Prestashop to Shopify, Cocorico was eager to explore AI tools that automatically resolve repetitive customer questions by syncing with customer data from Shopify. Its small support team worked until 2 PM daily in line with the warehouse’s logistics schedule, which closes after carrier pickups. This means customers often had to wait until the next day to hear back, even for the most basic questions. 

Solution: Cocorico implemented Gorgias AI Agent to provide 24/7 responses and free its agents to focus on more complex tickets. Less than six months after implementation, Cocorico exceeded its goal by automating nearly half of its tickets, resolved 2,400+ tickets with AI, and gave customers near-instant responses with a 22-second average first response time.