How Comme Avant Uses Tags to Improve Team Efficiency and Maintains An NPS of 4.6/5

Challenge: Comme Avant used Agora Pulse for social media comments and Zendesk to manage tickets, but those tools didn’t meet their needs. Sophie found Zendesk challenging to use, and it was impossible to track social DMs on the platform.

Solution: All tickets are now centralized in one place. This centralization in Gorgias allows the team to provide exceptional support without switching back and forth between tabs.