Customer stories
Create CX

How Create CX and Gorgias Partner to Accelerate Growth With Flawless Customer Experiences

About

Industry
Agency Partner
Previous helpdesk
Company size
Product in use
Macros
,
Order management
,
Main integrations
250+
Staffed associates
60
Brands scaled (Software + Playbook)

Challenge: Create CX’s clients need effective conversion and loyalty strategies with the support of efficient, user-friendly software.

Solution: By implementing Gorgias’ software, Create CX is able to help merchants provide smooth customer experiences that unblock sales and deliver lightning-fast, personalized service that leads to repeat business.

“Being able to build out self-service rules and order management flows in one hour, without a huge tech lift, is a unique advantage Gorgias has brought to the marketplace.”

— Leeor Cohen, Founder and CEO at Create CX

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step