How CROSSNET creates a better shopping experience and made $450,000 in one sale through Gorgias Live Chat
4.8 mins
first response time
4.38/5
CSAT
$450,000
in one sale via chat
Challenge: In the past, CROSSNET used a simple helpdesk app to handle customer tickets. But it wasn't scalable as the company grew. They needed a better solution that is dedicated to ecommerce and offers more advanced features.
Solution: CROSSNET now uses Gorgias to centralize all tickets into one platform and create a better shopping experience for their customers. Gorgias is also a crucial part of their revenue-generating strategy.