66% fewer tickets and twice as many positive interactions: Why Dance4Me loves Gorgias & BigCommerce

Challenge: Dance4Me website is operating on BigCommerce, so the team was looking for a helpdesk that is tightly integrated with this ecommerce platform.

Solution: After integrating Gorgias with BigCommerce, Dance4Me spent much less time on low-impact tickets and much more time on positive customer interactions. More specifically, Dance4Me used Gorgias' auto-close feature to deflect 66% of tickets. Even with fewer tickets overall, Dance4Me's agents saw twice as many positive interactions than before Gorgias.