Customer stories
Darn Good Yarn

How Darn Good Yarn saves 335 customer service hours a year by switching to Gorgias

About

Industry
Arts and Crafts
Previous helpdesk
Freshdesk
Company size
Product in use
Macros
,
Main integrations
8
support agents
30%
orders with questions
Freshdesk
Previous help desk

CHALLENGE: Find a help desk that integrates with their e-commerce and subscription tools.

SOLUTION: Using Gorgias integrations with Shopify and ReCharge to perform actions from the help desk.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step