Customer stories
Death Wish Coffee

How Death Wish Coffee Hits Aggressive 200% Growth Goals by Using Machine Learning

About

Industry
Food and Beverages
Previous helpdesk
Zendesk
Company size
Product in use
Live Statistics
,
Main integrations
2012
Founded
35
Employees
Zendesk
Previous Helpdesk

CHALLENGE: Aggressive growth goals to double their size in one of the most competitive industries.

SOLUTION: Use technology that has built in automations, and integrations with their current tech stack.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step