DoggieLawn Boosts Efficiency and Customer Lifetime Value with Gorgias & Recharge

About

An eco-friendly indoor dog potty brand wanted to reduce time spent copy-pasting subscription info. After integrating Gorgias and Recharge, they saw a 37% faster resolution time, 70% of tickets being resolved in one touch, and a 4.9/5 CSAT.

Industry

Other

Previous helpdesk

Company size

Product in use

Macros

,

Customer Sidebar

,

Main integrations

37%

Faster resolution time

70%

More one-touch tickets

4.9

CSAT score

Challenge: DoggieLawn spent too much time copy/pasting information from their subscription platform to customer messages. Agents were stretched thin and responses were delayed.

Solution: With the Gorgias & Recharge integration, DoggieLawn can pull information directly into tickets, reducing tab shuffling and providing an excellent customer experience, fast.

‍

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX