How Dr. Bronner's Saved $100K/Year by Switching From Salesforce, Then Automated 50% of Interactions with Gorgias

Challenge: As Dr. Bronner's grew and ecommerce sales surged, their CX team struggled to manage increasing demand due to repetitive inquiries and the limitations of Salesforce. They sought a solution to automate routine tasks, enhance efficiency, and maintain personalized customer experiences.

Solution: In just 30 days of implementing Gorgias, Dr. Bronner's automated 30% of customer interactions, surpassing 45% after two months. This allowed the team to focus on more complex and personalized interactions, as well as improving operations.