Customer stories
ECOM DEPARTMENT

How ECOM DEPARTMENT Helped Stylest Generate 31x in ROI with Gorgias

About

Industry
Apparel and Fashion
Previous helpdesk
Company size
Product in use
Convert
,
Main integrations
35.56%
exit intent campaign conversion rate
20%
AOV campaign revenue
3%
revenue influenced in 90 days

Challenge: Stylest, a rapidly growing swimwear brand, needed to retain visitors and convert them into loyal customers. They wanted to increase visitor engagement even more and drive sales without disrupting the shopping experience.

Solution: ECOM DEPARTMENT implemented Gorgias Convert to enhance Stylest's customer shopping experience and boost conversions. Through strategic campaigns, they achieved a peak revenue influence of 18%, with standout results like a 35.56% conversion rate from the Exit Intent campaign.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step