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Customer stories
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Ellana Cosmetics - Churned

How using Gorgias' Facebook Integration contributes to Ellana's 75x increase in revenue

About

Industry
Cosmetics
Previous helpdesk
Zendesk
Company size
Product in use
No items found.
Main integrations
600
tickets/day
50%
tickets per order
4
support agents

CHALLENGE: Match Facebook profiles with their Shopify data.
SOLUTION: Using Gorgias Facebook-Shopify integration auto-matching system.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step