Emuaid Provides Excellent Customer Experience and Maintains a Support Performance Score of 5/5 Using Gorgias Automation

About

Industry
Cosmetics
Previous helpdesk
Freshdesk
Company size
Product in use
Macros
,
Main integrations
48 secs
First Response Time
2 mins
Resolution Time
5/5
Support Performance

Challenges: Previously, Emuaid managed support tickets from different places, making everything segmented and time-consuming to manage. This created some challenges for the team to achieve customer service excellence.

Solution: Since using Gorgias, Emuaid can centralize all tickets into one place, streamline their customer support process, and boost agents' productivity.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step