
Emuaid Provides Excellent Customer Experience and Maintains a Support Performance Score of 5/5 Using Gorgias Automation
48 secs
First Response Time
2 mins
Resolution Time
5/5
Support Performance
Challenges: Previously, Emuaid managed support tickets from different places, making everything segmented and time-consuming to manage. This created some challenges for the team to achieve customer service excellence.
Solution: Since using Gorgias, Emuaid can centralize all tickets into one place, streamline their customer support process, and boost agents' productivity.