How Everyday Dose Uses Gorgias and Siena AI to Delight Customers Across Channels

About

Everyday Dose improved customer support by integrating Gorgias with Siena AI, achieving a 60% faster first-response time, a 45% quicker resolution time, and converting over 30% more tickets into sales within 30 days.

Industry

Food and Beverages

Previous helpdesk

Company size

Product in use

No items found.

Main integrations

60%

Faster responses

45%

Faster resolutions by 45%

30%

more tickets converted

Challenge: Staying on top of social DMs and comments to collect customer feedback and ensure efficient service.

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Solution: Combining Siena AI and Gorgias to automate customer interactions, gather and manage feedback, and effectively moderate social media content.

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Results: 60% faster responses, 45% faster resolutions, and over 30% more tickets converted into sales.

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The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX