Customer stories
Glamnetic

How Glamnetic Achieved an 18.39% On-Ticket Conversion Rate with Exit Intent Campaigns

About

Industry
Cosmetics
Previous helpdesk
Company size
Product in use
Convert
,
Main integrations
18.39%
on-ticket conversion rate
49%
more sales for some promoted products
+12%
AOV with on-site campaigns vs not using them

Challenge: Glamnetic struggled to understand how to convert more chat tickets to sales. Although they could track revenue as a key performance indicator through chat, they wanted more in-depth reporting, and to run more proactive and targeted campaigns.

Solution: Glamnetic harnessed the power of Gorgias Convert to drive revenue through precisely targeted, proactive on-site campaigns. Offering new customers a discount triggered by exit intent proved highly effective, as did promoting selected new products. Convert helps Glamnetic provide a low-effort customer experience and boost revenue.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step