How Hindbag Cut Response Time in Half and Boosted Repeat Purchase Rate 12x with Gorgias and Loyoly

Challenge: With multiple agents operating from one shared email account, causing missed or duplicate responses, Hindbag needed a structured approach to customer support operations. With revenue quadrupling in one year from its Banana Bag product line going viral, customer ticket volumes increased significantly and quickly became unmanageable via email. This caused long wait times and poor customer service for its growing customer base. 

Solution: The French accessory brand had to quickly find responsive, easy-to-implement partners for its customer support and retention goals. With Gorgias and Loyoly, agents can quickly view customer details from Shopify and Loyoly directly in each ticket in Gorgias, allowing for a hyper-personalized customer experience.