How Japan Crate Uses Gorgias and Siena AI to Revitalize Customer Experience

Challenge: Rapid growth led to slow response and resolution times, which caused dissatisfaction, churn, and negative social media feedback.‍

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Solution: Using Siena and Gorgias to provide world-class service in a timely manner, 24/7.

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Results: A 41% automation rate helps the team reduce response times from 12 hours to 15 minutes.