How Jaxxon Accomplishes the Work of 5 Agents with 37% Automation

About

A luxury jewelry brand wanted to boost its 15% automation rate higher. With Flows and holiday-specific automations they reached 37% automation, reduced response times to 2 minutes, and resolution time to 17 mins.

Industry

Luxury Goods and Jewelry

Previous helpdesk

Company size

Product in use

Automate

,

Flows

,

Order management

,

Main integrations

37%

automation rate

2 minutes

response time

17 minutes

resolution time

Challenge: As a current Gorgias Automate user, Jaxxon wanted to push their 15% automation rate further. In the era of AI, they recognized the need to invest more in new Automate features and AI-first customer support strategies.

Solution: By leveraging data and their Gorgias Customer Success Manager, Jaxxon was able to leverage Quick Responses, Flows, and holiday-specific automations. These strategic enhancements led to a 37% automation rate.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX