How JAXXON Centralizes and Optimizes Their CX with TalentPop + Gorgias
68%
increase in CS sales
54%
decrease in resolution times
49%
decrease in first response times
Challenge: JAXXON needed to manage significant growth, maintain established standards of customer service, and optimize the customer experience while remaining a lean, agile ecommerce brand.
Solution: Work with the team at TalentPop and Gorgias to centralize all customer communications and continually test and scale their CX strategy.