Customer stories
JAXXON - old

How JAXXON Centralizes and Optimizes Their CX with TalentPop + Gorgias

About

Industry
Previous helpdesk
Company size
Product in use
No items found.
Main integrations
68%
increase in CS sales
54%
decrease in resolution times
49%
decrease in first response times

Challenge: JAXXON needed to manage significant growth, maintain established standards of customer service, and optimize the customer experience while remaining a lean, agile ecommerce brand.

Solution: Work with the team at TalentPop and Gorgias to centralize all customer communications and continually test and scale their CX strategy.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step