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How Jetson Centralizes Incoming Messages and Maintains an NPS of 4.85/5
60%
Decrease in first response time
30%
Decrease in resolution time
4.85/5
NPS score
Challenges: Jetson needed a solution to aggregate tickets from social media platforms and provide deep analytics to keep up with support operations.
Solution: Centralizing incoming messages in one place has allowed them to maintain an NPS of 4.85/5