How Jonas Paul Eyewear Transformed CX Into an Efficient Channel for Support, Loyalty, and Sales

Challenge

The team at Jonas Paul Eyewear wanted a way to automate repetitive tasks, lighten the workload for their agents, and decrease response times so they could focus on giving parents the personalized support they need when buying eyewear for their kids.

‍Solution

After implementing Gorgias, the team’s automation rate increased by over 30%, routing basic FAQs away from the phone and toward email, where AI can instantly respond. This helped streamline operations and deliver dramatically faster responses, especially during the busy back-to-school season.