How July Uses Automate to Do the Work of 3 Extra Agents

Challenge: Simple, repetitive customer questions took July’s focus away from more complex or urgent tickets. During peak seasons, the fast-growing startup had to hire extra CX agents to manage the surge in customer inquiries.

‍Solution: Customized, automated responses give customers instant answers to simple questions, and guide them through choosing products and the post-purchase experience. By deflecting 30%+ of tickets with automation, July’s CX team can focus on high-impact, complex questions.