Customer stories
Kettlebell Kings

How Kettlebell Kings Decreases Their Response Time by 66% and Answers All Tickets Within Less Than 24 Hours

About

Industry
Previous helpdesk
Company size
Product in use
No items found.
Main integrations
66%
decrease in first response times
3x
their one-touch ticket percentage

Challenge: Distinguish kettlebells from other fitness items by building an active online fitness community.

Solution: Integrate Gorgias and BigCommerce to respond to all customers quickly and personally.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step