Customer stories
Kreyol Essence

How Kreyol Essence Used Convert to Create Emotional Shopping Journeys with Data

About

Industry
Consumer Goods
Previous helpdesk
Company size
Product in use
Convert
,
Main integrations
13%
revenue influenced by campaigns on peak days
11.95%
click-through rate
11.43%
conversion rate

Challenge: Kreyol Essence needed to increase customer engagement and conversion rates by creating personalized, emotionally resonant shopping experiences while improving the customer journey.

Solution: Using Gorgias Convert, Kreyol Essence launched targeted campaigns that built emotional connections with customers and leveraged data to optimize the shopping experience.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step