Kulani Kinis Saves $400k in Refunds Using Gorgias + Loop Integration

Challenge: Kulani Kinis spent too much time and money on a manual returns process, which was also a frustrating experience for customers.

Solution: With Gorgias + Loop, customers can instantly request returns with little-to-no effort from the team. Plus, by nudging customers toward exchanges instead of returns, the team has saved over $400k.