How Lillie's Q Increases Sales Conversion by 75% and Decreases Their Resolution Time to Less Than 24 Hours

Challenges: Lillie's Q team received comments and questions from Instagram and Facebook, organic and paid. Their digital content manager was passing on these questions and comments to their customer service team before using Gorgias.

Solutions: Gorgias' chat allows Lillie's Q team to respond to our customers in real-time. They can answer customers' questions about a product and how to place an order without them leaving the site or abandoning their cart. They have seen direct sales as a result of this quick communication.