How Loop Earplugs uses the Gorgias Automation Add-on to improve CX and generate 43% more revenue from CS

Challenge: Loop Earplugs' response and resolution times were skyrocketing, leaving customers with long wait times. Plus, Loop experienced issues around automation and workflows in the mix with the old helpdesk.

Solution: Gorgias's Automation Add-on and seamless integrations with other platforms allow Loop to create a more streamlined customer experience. Loop has decreased response and resolution times, and decreased WISMO ("where is my order") tickets from 17% to 5%.