How AI Agent Automates 28% of Tickets for Love in Faith With 98% Faster FRT Than Team Average
98.2%
faster first response time than team average
99.5%
faster resolution time than team average
28%
of tickets resolved by AI Agent
Challenge: Unpredictable, sometimes overwhelming surges in ticket volumes were difficult for the customer support team to manage efficiently. Many tickets are simple, repetitive questions which are easy to answer but collectively took up time agents could otherwise spend on higher-value customer interactions.
Solution: AI Agent draws on Love in Faith’s brand knowledge to resolve 28% of tickets and escalates questions it can’t answer to human agents. Customers love the speedy, personalized answers, and the team has increased time and bandwidth for more complex and strategic customer conversations.