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Customer stories
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Love Your Melon

How Love Your Melon Automates 25% of Their Tickets and Gears Up for Busy Season

About

Industry
Apparel and Fashion
Previous helpdesk
Company size
Product in use
Macros
,
Main integrations
9000
Tickets per month
3
support agents
Desk.com
Previous help desk

CHALLENGE: Resolve customer requests in a timely fashion.

PREVIOUS HELP DESK: Desk.com

SOLUTION: Using Gorgias Shopify integration and Shopify variables in Macros and Rules.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step