How Luksusbaby achieved 66% faster FRT and 45% ticket automation with Gorgias and D.TAILS

Challenge: Luksusbaby deals with 3,000+ tickets weekly, across multiple platforms and in multiple languages. Constant tab shuffling and inefficient manual processes led to slow responses and too much time spent on repetitive manual tasks rather than higher-value customer conversations.

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‍Solution: Gorgias gives Luksusbaby centralized customer conversations and automated workflows, optimized by D.TAILS. These streamline ticket assignments and cut response times. Gorgias's features, such as keyword-based ticket routing, automated responses, and templated answers, ensure quick, consistent replies, easy tracking, and more efficient workload management.