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Customer stories
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Marine Layer

How Marine Layer reduces their resolution time by 68% and increases their online orders by 75%

About

Industry
Apparel and Fashion
Previous helpdesk
Desk
Company size
Product in use
No items found.
Main integrations
68%
decrease in resolution time
6,000
tickets/month
Desk.com
Previous help desk

CHALLENGE: Replicate the brick-and-mortar customer experience on their Shopify store.

SOLUTION: Using Gorgias's chat feature and macros.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step