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Customer stories
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MNML

How MNML reduces their response time and resolution time by 35% by using social media integrations

About

Industry
Apparel and Fashion
Previous helpdesk
Zendesk
Company size
Product in use
Social Media
,
Main integrations
+5,000
tickets/month
3
support agents
Zendesk
Previous help desk

CHALLENGE: Find the right help desk to deal with Facebook Messenger retargeting strategies and drive sales.

SOLUTION: Using a combination of Gorgias Facebook integration and ShopMessage bot.

The challenge

A legacy support platform that didn’t scale, drove up operational costs, and lacked essential metrics

The solution

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

The result

Scaling CX without scaling headcount thanks to Gorgias and AI-driven support

Onboarding an ecommerce-focused platform that consolidates CX

Next step