Montezuma's resolves tickets 15% faster and saves 5 hours a week with Gorgias & Magento

Challenge: Before Gorgias, Montezuma's lost hours each week to tedious administrative tasks. They wanted to focus on providing a great customer experience, but their small support team also had to budget time to manually organize their customer support inbox.

Solution: The team integrated Gorgias with Magento to automate administrative tasks and spend more time delivering excellent customer service. After integrating the tools, they save 5 hours/week and can resolve incoming tickets 15% faster.