How mybacs Resolved Double the Tickets Without Increasing Headcount Using Gorgias

Challenge: As mybacs’ ticket volumes reached 3,600+ each month, the lean customer support team needed a more efficient way to resolve the large influx of tickets while keeping customer satisfaction high.   

Solution: Working with AthariCommerce, mybacs optimized Gorgias by building more robust Macros, centralizing its Help Center, and improving its automated Flows to offer self-serve customer support options and manage its increased ticket volume.